We are here to help! Submit a ticket, call, email or Zoom our Support Team.
Support
The ASM Help Center allows users to submit trackable, tickets related to any issues, bugs, or inquires. For the faster response to all technical information, system issues, and product questions – please submit a ticket.
How to Submit a Ticket:
- Sign into your MD-Staff instance, click Help / Help Center / Submit a Ticket.
- Click Submit a Ticket on the top right.
- Once your ticket is submitted, the Support Team will review and respond in a timely manner.
Christmas | Wednesday, December 24 – Friday, December 26
New Year’s Day | Thursday, January 1
Email
Our technical support team can also be contacted via email:
Phone
Monday – Friday 5:00 AM – 5:00 PM
Pacific Time
(800) 736-7276 or
1+ (951) 699-4600
ZOOM®
Our technical support team can also be contacted via Zoom
Frequently Asked Questions
Answers to Your Most Common Questions: Explore Our Frequently Asked Questions Section
Welcome to the family! We offer several different free training options for all of our users including Live Webinars, on-demand training videos, articles, MD-Staff Academy Courses, Learning Paths and more! In addition, our Support Team is here to support you on your journey to expert-level product knowledge!
From the hospital/organization’s MD-App login page, click Create / Forgot Password? on the bottom right and enter your email address. You will then receive an email with detailed steps to reset your password.
In MD-App, click the profile icon and select Authorized Users.
In MD-Staff, navigate to Help / Help Center then search for ‘Aiva Cycles: Directory’. This is a great place to start for an overview and how to get started!
Aiva is your automated virtual assistant and friend! Aiva is anything that can be automated. Aiva Cycles is a feature that automatically pushes your providers through the Application, Credentialing and Committee phases, based on their appointment groups!
Ad Hoc Query is a custom report builder with a variety of different customization tools, allowing you to pull information from MD-Staff and tailor the report to your payor’s specific needs. We have plenty of different training videos, courses and articles available in our Help Center or we can setup a time to walk through it together!
ASM Support is open Monday through Friday from 5:00am to 5:00pm (Pacific). We also have staff on-call 24 hours a day, 7 days a week for time-sensitive and urgent matters!
MD-Staff Passport™ helps save provider’s time in completing Initial Applications by pre-filling their application with data found from trusted publicly available sources, including (but not limited to) DEA, CDS, NPPES, CMS and AMA. Learn more!
Pronto is a great way to increase response times from several types of references, by making the process convenient for them! In just a few minutes, we can turn your paper questionnaires into electronic tap-to-answer and mobile- friendly surveys! For self-paced setup, there is plenty of resources in our Help Center. For direct on-demand assistance, give us a call!