Read biographies of our MD-Staff 2022 User Conference Speakers
Partner (Newly Retired)
Bricker & Eckler, Attorneys at Law
For the past 34 years, Catherine Ballard has worked with clients in the areas of hospital/medical staff integration, medical staff and hospital-employed physician integration, quality assessment and performance improvement, and related peer review matters. She has developed medical staff/advanced practice provider governing documents and also provided advice on Medicare conditions of participation and private accreditation, provider scope of practice, physician recruitment/employment and general patient care.
She has been a regular speaker at national forums where she has spoken on a variety of health care issues, such as peer review and credentialing, health care quality management, medical staff governance, fair hearings, ethics and related patient care issues. She is a recognized expert in the area of state peer review privileges and, in particular, Ohio’s peer review privilege.
On December 31, 2021, Catherine officially retired. She continues to be available to provide fair hearing officer services and is also involved in bar association mediation services. She has also finally learned how to quilt and is hoping that this year’s herb garden will look better than last year’s.
CAPT Dione Harjo, MPH, CPCS
Credentialing Program Coordinator
Indian Health Service
CAPT Dione Harjo, is a United States Public Health Service Commissioned Officer serving with the Indian Health Service as the Headquarters Credentialing Program Coordinator. She has 30 years of experience in Public Health, with 8 years in medical staffing and credentialing. CAPT Harjo has expertise in process improvement, privilege form development, policy writing, job description development and transitioning operations from paper to paperless.
Currently, she leads a team of approximately 60 FTEs to manage approximately 5,300 health care providers at 104 locations, as well as oversees the credentialing database and provides oversight and management of credentialing/privileging policy and standardized processes for the agency.
Peer Review Coordinator
Stefania graduated with a Bachelor’s degree in Psychology from the University of Colorado at Boulder in 2015. Since starting her career in credentialing she has come to embody the definition of Tomorrow’s MSP.
As a Medical Services Professional with over 7 years of experience, her list of responsibilities ranges from payor credentialing to her current role as a multi-site Peer Review Coordinator for Centura Health, where she now provides peer review support and oversight to two of Centura’s South Denver locations. Her skill set includes leading team trainings, policy & procedure creation, facilitating NCQA & TJC recertification surveys, and managing hospital quality data and Peer Review Committees. Project management gives her true job joy and she has participated in several software implementations that have required pervasive change management throughout the department successfully. Stefania is a proud wife and mother to 14 month old twin girls, Elena and Avianna.
Kymberlee Morrissey, BA, CPHQ, CNMT
Peer Review Coordinator
Kym has more than 20 years of experience as a Peer Review Coordinator. She holds a bachelor’s degree in Biology from Northwest Nazarene University in Nampa, Idaho. She then attended St. Anthony Hospital School of Nuclear Medicine and holds a certification in nuclear medicine.
Kym has vast clinical and leadership experience in nuclear medicine, both as a technologist and the nuclear medicine school program director. After leaving nuclear medicine, Kym transitioned to a clinical outcomes coordinator role and obtained the CPHQ certification. While working as an outcomes coordinator, Kym’s passion for patient safety was ignited which has continued in her role as a peer review coordinator by keeping safe patient centered care at the forefront of her respective committees review. Ensuring peer review takes into consideration both human and systems factors, Kym and her committees incorporate fair and just culture along with HRO (highly reliable organization) principles into their reviews and interactions with providers while providing support to providers under review as necessary. Kym leads in a compassionate, collaborative, and empathetic manner, with the knowledge humans are fallible and learning from mistakes as an individual, as well as a system, helps us all to grow, change, and improve in a positive way. Kym is a native of Colorado. She and her husband live in the foothills community of Indian Hills west of Lakewood along with their dog, 2 cats, and 7 horses. In her spare time, Kym enjoys volunteering as a naturalist interpreter for a local park, where she also teaches archery and outdoor classes to community members of all ages. Additionally, she serves on the board of the Colorado Horse Council, the Jefferson County Advisory Board for Colorado State University, and is the state treasurer for the Colorado Draft Horse Association.
Data Abstractor Coordinator
Brian has been the Data Abstractor Coordinator with Centura Health’s Office of Medical Affairs for 5 years. He has over 15 years of Business Analytics and Management experience. Brian previously served in the military for 9 years.
His primary duties include managing payor rostering, audits, data integrity, and multiple other reporting needs for both the payer and medical staff departments. He is also heavily involved in the project management, implementation and maintenance for Centura’s credentialing software, MD-Staff and its medical staff quality software, MD-Stat. Brian’s experience with multiple software transitions and updates has afforded him the opportunity to enhance both his change management and strategic thinking skills. In his off time, he enjoys spending time with his wife of 18 years, fly fishing, hockey, and seeing his three grown children thrive as adults.
Quality & Patient Safety Manager
Roswell Park Comprehensive Cancer Center
Annie Gross has more than 30 years of experience in hospital and medical staff leadership, and recently retired as Quality and Patient Safety Department Manager at Roswell Park Comprehensive Cancer Center in Buffalo, NY. In this position, Annie was instrumental in the restructure and implementation of the peer review program. She has a B.S. in Business, Management and Economics from SUNY Empire State.
Her previous experience includes Administrative Office Manager with supervision over the Medical Staff Office personnel, Internal Auditor responsible for validating regulatory compliance, and various other administrative positions. Annie’s passion is sharing her knowledge with others to help them succeed. She is active in the community working to support Make-A-Wish, and two organizations that focus on supporting our military and veterans: board member of Blue Star Mothers NY7 and Operation Birthday Hug.
Roswell Park Comprehensive Cancer Center
Vineetha Seefeldt is a Quality Analyst, who partners with medical staff leaders to promote the highest standard of care possible through the Medical Staff Peer Review Program at Roswell Park Comprehensive Cancer Center. Passionate about quality and patient safety, she has found her niche and is determined to continue to learn and grow professionally. Vineetha has a Bachelor’s Degree in Biology and Psychology from the University at Buffalo and is currently pursuing an MBA in Healthcare Leadership.
In her spare time, Vineetha enjoys cooking, traveling and more than anything else spoiling her twin girls!
Mathieu O. Gaulin
Director, Health Affairs
Boston Children’s Hospital
Mathieu has been at Boston Children’s Hospital since 2006, starting as an agency temporary employee. Mathieu worked in Provider Enrollment for 10 years, during which time he created and managed the centralized Provider Enrollment Team. Currently, he is the Director of Health Affairs with oversight of Medical Staff Services and Provider Enrollment while working with the Medical Staff and its Leaders on their self-governance. To that end, he serves as the Secretary of the Medical Staff Executive Committee and the administrator for the Medical Peer Review Committee, Credentials Committee, Bylaws Review Committee amongst others. He served as the Secretary of the Massachusetts Association of Medical Staff Services (MAMSS) for close to 5 years. He is currently the Chair of the Membership Committee of the National Association for Medical Staff Services (NAMSS) and collaborates with them on other initiatives as a volunteer leader.
Jenny Jackson, EdD, MBA, CPMSM, CPCS
Senior Director of CVO, Onboarding & Provider Enrollment
Community Health Systems
Dr. Jenny Jackson is a medical service professional (MSP) with over 20 years of experience in managed care and provider enrollment. She is the Senior Director of Provider Enrollment and Onboarding for Community Health Systems in Nashville, Tennessee.
Jenny is passionate about developing other leaders and specializes in building strong teams through communication, empathy, and trust. She believes that practicing servant leadership and putting people first is fundamental to the success of every organization.
Jenny is a Past President of the Kentucky Association of Medical Staff Services and is an instructor for the National Association of Medical Staff Services.
She is a Certified Professional in Medical Services Management, a Certified Provider Credentialing Specialist, and a Fellow of NAMSS. She holds a Master of Business Administration and an Educational Doctorate in Organizational Leadership from Western Kentucky University.
Brianna Foulkrod, CPCS, CPMSM
Texas Health Physicians Group
Brianna Foulkrod, CPCS, CPMSM brings over 14 years’ experience in the healthcare industry. She is currently the Director of Credentialing for Texas Health Physicians Group, based in Dallas, TX. Her experience includes many aspects of credentialing including privileging, medical licensing, delegated credentialing, provider enrollment, CVO operations, and leadership.
Brianna serves and volunteers for both National Association Medical Staff Services and Texas Society for Medical Services Specialists.
Executive Vice President
Chief Operating Officer
Amy Madden, CPMSM, CPCS
Vice President, Client Services
Amy Madden, CPMSM, CPCS is Vice President of Client Services at ASM. In this role, she leads the Implementation, Support, and Customer Success teams with a focus on their professional growth and development. She works closely with a variety of healthcare organizations to optimize their use of the software and develop efficient workflows to support their business needs.
Amy is a medical service professional (MSP) with over 20 years of experience in medical staff services, credentialing and privileging, health plan and delegated credentialing, implementing centralized services, process improvement, provider onboarding, leadership, and regulatory background including TJC, CMS, NCQA, URAC, and JCI. Amy previously served as Senior Director of Credentialing and Medical Staff Services at Cleveland Clinic Health System, a multi-facility organization with locations in the United States, Canada, Abu Dhabi, and London. In this role, she led the project to centralize and integrate medical staff and credentialing services and implemented a paperless, system-wide process.
Amy is a Certified Professional in Medical Services Management, a Certified Provider Credentialing Specialist, and a speaker at state and national conferences. She was actively involved in the Ohio Association of Medical Staff Services (OAMSS) for over 20 years where she served as OAMSS President, Treasurer, and Scholarship Chair.
VP, Chief Software Architect
Bryce Belen joined ASM in 2011 as an Application Support Analyst focusing on merge documents. Bryce was quickly promoted to Database Analyst in 2012, in which he spent four years handling client data conversions. As a Database Analyst, Bryce was able to immerse himself in ASM’s products to learn the insides and outs! Since 2016, Bryce has been a valuable team member in the Development Department as a Software Engineer.
Customer Success Team
Terrani Giesbret, PMP, CSM
Director, Customer Success, Project Manager
As a seasoned Implementation Manager at ASM since 2016, Terrani was instrumental in the successful implementation of the MD-Staff and MD-Stat Credentialing software for many healthcare organizations. As a PMP and CSM professional Terrani has deep knowledge in project management techniques, software technology including database design, enterprise Web based system, and data interchange. Terrani switched gears in 2021 and now heads the Customer Success Department, specializing in workflow optimization, product adaptation, and strategic system consultation.
Prior to working ASM, she worked as an Account Manager and Implementation Manager for a San Diego based Saas Software company, specializing in Corporate Employee Wellness. While there, Terrani also held a leadership position as a Team Lead and interim Director for the Client Service paying special attention to hiring, onboarding, training, mentoring processes.
Specializing in software, Terrani has acquired over a decade of experience in project management. She’s passionate about translating project visions and objectives into reality, offering tangible results in line with client expectations. Terrani is skilled in multiple project management methodologies including Waterfall, Scrum, and Agile.
Customer Success and Content Manager
Tom joined ASM in May 2019 as a Tier 1 Application Analyst. He then worked as a Tier 2 Application Analyst and now as a Customer Success and Content Manager. In his current role, Tom helps create and modify the MD-Staff Academy courses. Tom also helps manage and maintain Help Center articles and content. Tom manages clients in the Customer Success Manager role. He helps clients discuss and optimize workflow as well as help prioritize tickets that are sent to Support. Tom helps educate clients and troubleshoot issues in MD-Staff in his role.
Before ASM, Tom worked for Apple Retail for 9 ½ years as a product specialist and technical expert. This is where a lot of his experience with educating clients and troubleshooting issues started. In his free time, Tom likes to play golf, watch sports, go camping, and go to the movies.
Customer Success Manager
Travis joined ASM in 2021 as a Customer Success Manager. Before ASM, Travis spent over 15 years in the retail industry developing a unique perspective on the client experience and built diverse teams that produced industry-leading change.
As a Customer Success professional, Travis takes pride in seeing his clients succeed while growing their understanding and usage of our suite of tools. Travis enjoys working in a customer-centric environment where he is empowered to be an advocate for clients, and with a passion for finding innovative solutions, he focuses on ensuring lasting success for ASM’s clients.
When Travis is not keeping busy with the client’s needs and zoom meetings, you’ll catch him out by the pool, playing adult softball, or watching some baseball. Go Braves!
Customer Success Specialist
Damon Joined ASM in January of 2018 as an Applications Analyst and has supported clients in that capacity until recently joining the Customer Success team. The new role allows Damon to proactively support clients and assist with training, troubleshooting, and workflow for clients via Customer Success Department.
Damon’s passion has always been troubleshooting hardware and software issues as well as assisting clients. In his free time, you can find Damon in the desert, by the beach, or in the snow.
Jean started at ASM in 2011 as an Implementation Specialist. Shortly after she realized how much education is needed for MD-Staff so she began to design and present at all the webinars. She enjoys developing content and videos for all areas of MD-Staff and MD-Stat. Clients often remember her voice from the on-demand videos and live webinars and once in a while she will crack a joke or two. The past couple years she has worked with many clients understanding workflows and making sure training needs are met. She only wants success for clients so she always thinking of ways to help retain software knowledge.
Earlier in her career she spent 10+ years in the managed care industry working at PacifiCare, United Healthcare and MedImpact. She did everything from client management, marketing, launching new brands and managing conferences. Jean received a Bachelors of Science in Health Care Administration & Information Systems – and is always happy to say he degree matches the career.
Teryn joined ASM in January 2019 as an Application Analyst. From there, she gained detailed knowledge about how the software functions, common errors users make, and ways to get creative with using MD-Staff to fit specific needs. Her personal strong suit is in Ad Hoc reporting. You may have seen Teryn in the Help Center editing articles, create them, and from time to time will answering any questions and comments.
After spending a year as an Application Analyst, Teryn joined the training team (which is now a part of the Customer Success department) as a Training Specialist. It’s been almost 2 years since she has been a Training Specialist and her knowledge continues to expand every day. Being with the training team has taught Teryn a lot about the credentialing world and has given her a more intimate perspective on processes such as committee review, the different ways hospitals can process applications, and privileging. The knowledge she uses every day to assist clients with training needs!
Michael Garcia has served as Director of Implementations for over 7 of his 9 years with ASM. He is a certified Project Management Professional and holds a degree in Computer Science as well as SQL certifications. With over a decade of experience in the healthcare software industry he has implemented MD-Staff and MD-Stat for some of the nation’s largest healthcare systems as well as international clients. He leads a team of highly skilled professionals who not only love what they do but are equally passionate about helping their clients succeed. With Michael’s support, the implementation team consistently works to enhance the client experience during the implementation of the ASM product suite. Michael believes the project starts and ends with the client and his priority is to provide his team the best tools, solutions, and guidance needed to help them meet and exceed client expectations.
Since 2009, Matthew has developed a robust career within the technology industry. In 2016, Matthew began his employment with ASM as an Application Analyst then quickly moved into the role of Implementation Manager. Matthew has implemented many of ASM’s larger clients, such as Encompass Health, Centura Health, UCLA, WMCHealth, and McLaren. Matthew believes while positive feedback is nice, negative feedback is mandatory to continue to improve the process to assist our clients better!
When not busy implementing software solutions at work, Matthew enjoys playing with his two-year-old son, watching TV and movies, and having backyard barbeques!
Keith joined ASM in 2016 as an Implementation Manager and has successfully implemented our credentialing and quality software for many organizations large and small. He has had a focus on implementing MD-Stat software for large enterprise organizations and has developed deep knowledge in quality management workflows.
Prior to working at ASM Keith worked many years in healthcare in clinical leadership roles. He has a passion for technology and software and enjoys being able to provide tools for complex tasks such as OPPE and Peer Review.
When Keith is not working you will find him in the science fiction section of the local library.
In 2017, Kaleb began his career with ASM as an Application Analyst. Shortly after being hired, Kaleb received his Bachelors of Science in Computer and Information Services with a cumulative GPA of 3.94! Kaleb has been a valuable employee with ASM advancing his career quickly through departments. In 2020, Kaleb was promoted to Implementation Manager.
Outside of work, Kaleb enjoys working on his house, playing video games with his wife, and painting scale model kits.
In 2019, Kyle began his career with the ASM Support Team focusing on workflow, troubleshooting back-end issues versus user error, and training new users to optimize ASM’s credentialing solution, MD-Staff. Within two years, Kyle excelled at understanding ASM’s software solutions and moved through the ranks to Implementation Manager.
Kyle’s educational background includes a Bachelors of Science in Health Management from Saint Louis University and most recently obtaining his Master of Science is Health Administration from Colorado State University. Recently, Kyle is a Certified Professional in Healthcare Quality (CPHQ)! Kyle is deeply committed to improving the quality of care delivered to patients through increased data efficiencies and continuous process/performance improvement!
Shelby Wimberly has over 10 years of leadership experience in client facing customer service-based operations. She holds a master’s degree in Organizational Leadership and Training from Pepperdine University and is very passionate about people, process, and providing a phenomenal customer service experience. She is a proven professional working both in the private and public sectors where she has earned multiple customer service and leadership awards. She is a true leader, project manager, administrator, organizer, and IT service coordinator with experience in overseeing single and multi-site multi-medium operation.
In 2019, Tyler joined ASM’s Implementation Team. Tyler formerly worked as a paramedic and was pursuing a career as a firefighter before transitioning to ASM. Tyler is a natural as a Implementation Manager, with a background in healthcare and a degree in Data Analytics from Northern Arizona University.
Tyler’s primary love outside of work is hockey! Tyler has spent virtually his entire life playing hockey, including three years as a semi-professional with the San Diego Gulls and Chicago Hitman. Tyler continues to play hockey as often as he can!
Customer Support Team
Director, Customer Support
In 2012, Whitney began her career with ASM as an Application Analyst. With her excellent skill set and dedication to ASM, Whitney was quickly promoted to a lead position. As of 2016, Whitney has been the Director of Customer Service leading a team of over 20 customer-centric, experts. Whitney prides herself on perfecting processes and learning every detail of ASM’s software solutions.
During her free time, Whitney enjoys playing with her two kids and interior design.
Customer Support Manager
Shortly after obtaining her B.S. in Kinesiology from California State University San Marcos, Rocio began her career with ASM. In 2019, she started with the support team as a Tier 1 focusing on MD-Stat. Rocio has deep knowledge of MD-Stat which has helped clients and trained colleagues.
In 2021, Roci moved from a Tier 2 Support Analyst to becoming the Customer Support Manager! Her expertise of MD-Staff and MD-Stat has assisted colleagues with support cases, establishing efficient workflows internally, and training new employees. She manages support cases, making sure they are addressed promptly.
In her free time, Rocio enjoys learning about nutrition and weight training.