MD-Staff Educational Conference Agenda
March 1st - 3rd, 2023
Las Vegas, NV
Wednesday, March 1st, 2023
Pre - Conference Workshops
11:30 AM – 12:30 PM
Registration
Pre - Conference Concurrent Sessions
12:30 PM – 4:30 PM
MD-Staff Back to School – SOLD OUT
This hands-on foundational workshop is designed for those attendees with little to no experience in MD-Staff. You will complete this workshop feeling more confident in your skills and with a firm understanding of the most efficient way to manage your providers. We will cover best-practice setup and workflow scenarios to ensure you don’t miss a critical step in your credentialing process. Topics will include MD-App, checklists, verifications, Aiva automation, Pronto, expirables management, reporting, and much more!
MD-Staff Beyond the Basics – SOLD OUT
Medical Staff Professionals must adapt their day-to-day activities to meet the demands of our ever-changing healthcare environment. Remote work, system consolidations, centralization, and technology have all contributed to redefining your roles and responsibilities. Are you keeping up with the changes? Are there MD-Staff features you just haven’t had time to explore? This workshop has you covered! In addition to reviewing many of the standard workflows needed to build a foundation of efficiency, we will discuss the more advanced features and tools of MD-Staff. Topics will include Aiva cycles, Pronto, productivity metrics, advanced reporting, automation tools, Virtual Committee workflows, and more!
Thursday, March 2nd, 2023
Conference
7:00 AM – 8:00 AM
Conference Registration & Breakfast Hosted by MD-Staff
* 8:00 AM – 4:00 PM *
ASM Office Hours
8:00 AM – 8:45 AM
Provider Burnout: What Can Medical Staff Professionals Do To Help?
The AMA attributes 50% of providers are “burnt out” from administrative burden. Caregivers are struggling and many are considering leaving the profession. Don’t be part of the problem! Empower yourself and your team to implement practices that remove unnecessary provider obstacles, and in turn improve your own professional satisfaction. CE Credits
NAMSS Learning Objectives:
- Understand the challenges facing clinical practitioners and MSPs
- Learn ways to reduce obstacles while staying compliant with regulatory requirements
- Develop a plan to combat administrative burden created by the MSP
Presenters
8:45 AM – 9:45 AM
Ready. Set. Launch. – Tips, Tricks & Startling Facts of CVO Implementation
Discover the ins and outs of successfully implementing a credentialing solution. This session will address:
– Who to involve and why
– Role of the physician champion
– Explore software secrets to do the job
– The value of communication
– The need for collaboration
Presenters
9:45 AM – 10:00 AM
Break
10:00 AM – 11:00 AM
There’s an Imposter Among Us?
Have you ever found your way into a job and felt like you didn’t deserve to be there? Have you felt like a fraud at work and like everyone knows that you’ll be ‘found out’ at any moment? Do you have trouble accepting your own successes? You are not alone! Imposter Syndrome is real! In this session, we will learn all about Imposter Syndrome and ways to identify, overcome, and become the hero you always were. This presentation is designed to help MSPs get over their own internal conflict and self-limiting behaviors to ensure that they are Tomorrow’s MSP! The hope is that this information is passed down and continually used to create self-promotion for years to come. CE Credits
NAMSS Learning Objectives:
- Identify opportunities to improve your professional presence and overcome challenging situations in the workplace
- Adopt strategies to build relationships across your organization
- Align your daily work and goals with Tomorrow’s MSP
Presenters
11:00 AM – 12:00 PM
Creating a Central Verification Office
What we did and what we wished we did first!
In this session, you will learn about the multi-year, multi-facility credentialing and medical staff services centralization of 20,000 providers and MD-Staff system implementation at Mass General Brigham. We will share an overview of the modules, project plan, operational readiness plan including communication, testing, best practices, and lessons learned.
Mass General Brigham is the largest integrated health care delivery system in Massachusetts and New Hampshire. Mass General Brigham consists of 16 member institutions including Brigham and Women’s Hospital and Massachusetts General Hospital academic medical centers, top-tier specialty hospitals, community hospitals, a rehabilitation network, a health insurance plan, and many locations for urgent and community care.
Presenters
12:00 PM – 1:00 PM
Lunch Hosted by MD-Staff
1:00 PM – 1:45 PM
2023 ASM Roadmap
Learn about ASM’s strategic plan with Nick Phan, EVO, COO.
1:45 PM – 2:30 PM
Sharing Peer Review Information: Is Transparency Really Necessary?
Can there be too much transparency? Yes? But too little is equally bad and a definite patient safety issue. Knowing how to share information and having a policy to information sharing is key to successfully managing this area. We will explore case scenarios and specific ways to share information, what legal safeguards are necessary, and the boundaries that should be followed. CE Credits
NAMSS Learning Objectives:
- State elements of a peer review information sharing policy
- Identify one law that provides immunity for peer review information sharing
- Identify one piece of information that should not be included in peer reviewing information sharing
Presenter
Erin L. Muellenberg, JD, CPMSM, CPCS
Polsinelli
2:30 PM – 2:45 PM
Break
2:45 PM – 3:30 PM
Sharing Information About Problem Providers: Is the Benign Affiliation Letter Adequate?
Have you ever breathed a sigh of relief when the problem practitioner turns in his/her resignation? And then the affiliation letters start coming…there have been no formal actions but there have been plenty of little problems. What do you tell the next hospital? This session with discuss the legal and ethical obligations of information sharing and work through the practitioners that are in the “gray zone”. CE Credits
NAMSS Learning Objectives:
- Identify one way to advise the medical staff leadership on affiliation responses
- Identify when to require more information from the institution that sends the benign affiliation letter
- Identify one law that provides immunity for responses
Presenter
Erin L. Muellenberg, JD, CPMSM, CPCS
Polsinelli
3:30 PM – 4:30 PM
What to do on Day 1, Week 1, Month 1, Year 1
Congratulations you’re a Provider Enrollment Professional (PEP)! Now what? This presentation will walk you through some tips for getting you through Day 1, Week 1, Month 1 and Year 1. Leave better prepared to tackle the most common Enrollment challenges and questions. CE Credits
NAMSS Learning Objectives:
- Learn the 5 W’s of enrollment
- Learn how to use skills learned as an MSP to be successful as a PEP
- Learn common challenges and opportunities for new provider enrollment professionals
Presenters
Friday, March 3rd, 2023
Conference
7:30 AM – 8:00 AM
Breakfast Hosted by MD-Staff
* 8:00 AM – 2:00 PM *
ASM Office Hours
Do you have a question or would you like to learn more about a feature or module? Stop by and we will share some tips and tricks! Visit us outside the conference rooms.
Concurrent Sessions - Choose One Below
8:00 AM – 8:50 AM
Improve Turnaround Times Using Aiva
Time is of the essence in your world! Feeling rushed or overwhelmed can often result in poor quality. We will teach you methods to ensure excellence while quickly onboarding new providers and finishing reappointments with time to spare. Aiva automation, Aiva cycles, and Virtual Committee Workflows will improve your efficiency and result in fewer delays and less re-work.
Topics: Aiva Automation, Aiva Cycles, Aiva Dashboard, End-to-End Workflow, Virtual Committee Workflows, Turnaround Time Dashboards
Presenters
| Kaleb Palmer | Xochitl Spoerer | Travis Trainer |
| Implementation Manager | Application Analyst Lead | Customer Success Manager |
| ASM / MD-Staff | ASM / MD-Staff | ASM / MD-Staff |
MD-Stat Implementation Best Practices
This frequently requested topic is perfect for any MD-Stat user. Whether you are about to implement MD-Stat or looking to revamp or enhance your provider performance evaluation process, this session will provide proven strategies for success. We will provide recommendations for scoping your project, developing requirements, resourcing, and understanding your clinical data.
Topics: Project Scope, Achievable Expectations, Proper Resources, Understanding Data
Presenters
| Michael Garcia, PMP | Tyler Giovannetti | Geneva Million, CPCS, CPMSM |
| Director, Implementations | Implementation Manager | Implementation Manager |
| ASM / MD-Staff | ASM / MD-Staff | ASM / MD-Staff |
Provider Enrollment Revisited
This session is geared toward all Enrollment attendees and will highlight exciting changes in Version 10+ that will simplify your daily work. From customizable screens to quick click enrollments, don’t miss this informative session.
Topics: New Enrollment Features, Customizable Layouts and Grids, Rosters
Presenters
| Matthew Clupper | Keith Gibson, CSM | |
| Implementation Manager | Implementation Manager | |
| ASM / MD-Staff | ASM / MD-Staff |
Concurrent Sessions - Choose One Below
8:55 AM – 9:45 AM
Is Anyone Listening? Effective Provider Communication Solutions
Stop spending unnecessary hours composing emails and making phone calls. Learn to communicate with your providers quickly and effectively using MD-Staff features such as Demographic Merge, Pronto Update, Scheduled Messages, MD-Staff Connect, and more!
Topics: Demographic/Email/SMS Merges, MD-Staff Connect, Scheduled Messages, Pronto Update, Pronto Survey
Presenters
| Janelle Medor | Damon Peters | Jean Polanco |
| Implementation Manager | Customer Success Specialist | Training Specialist |
| ASM / MD-Staff | ASM / MD-Staff | ASM / MD-Staff |
Ad Hoc Fundamentals: “I Need that Report ASAP!”
This popular session is back and perfect for both new users or users needing a training refresher. No more spending countless hours developing reports! We will provide you with a clear understanding of the fundamentals of Ad Hoc query. Using a simple, step-by-step process, learn to quickly create reports with the desired information and formatting.
Presenters
| Tom Blaylock | David Calvi | Bobby Lawson |
| Customer Success & Content Manager | Customer Success Manager | Customer Support Manager |
| ASM / MD-Staff | ASM / MD-Staff | ASM / MD-Staff |
No Paper, No Problem: Audits Made Easy
Get excited to revamp your survey process. This session will provide strategies to ace that next audit. Practice makes perfect to get rid of those nerves when it’s survey time! Listen to your peers share their paperless audit experiences with TJC, NCQA, and health plans. CE Credits
NAMSS Learning Objectives:
- Learn strategies to develop advanced MSP skills required to successfully participate in regulatory and health plan audits.
- Review techniques to implement a paperless process while staying in compliance with hospital, legal, and regulatory bodies.
Presenters
9:45 AM – 10:00 AM
Break
Concurrent Sessions - Choose One Below
10:00 AM – 10:50 AM
Ad Hoc Advanced: “If Only I Could Get That Report…”
This in demand session is back and includes key enhancements in Version 10+. Impress your peers and management by developing advanced Ad Hoc skills to support those urgent and complex report requests. In this session, we will build some of the most common types of Ad Hoc reports with advanced formatting. Learn to identify which tables to use in your report, output format, and how to pull information from multiple sections of provider and facility records.
Presenters
| Tom Blaylock | Terrani Giesbret, PMP, CSM | Travis Trainer |
| Customer Success & Content Manager | Director, Customer Success | Customer Success Manager |
| ASM / MD-Staff | ASM / MD-Staff | ASM / MD-Staff |
Addressing Provider Performance: FPPE and Proctoring
Are you looking for a more streamlined approach to managing new provider privileges? This session will review best practice workflows for managing FPPE and proctoring. Learn new techniques and communication tools to ensure proper documentation of your evaluation process.
Topics: FPPE, Proctoring, Virtual Committee, Communication Tools
Presenters
| Kaleb Palmer | Geneva Million, CPCS, CPMSM | |
| Implementation Manager | Implementation Manager | |
| ASM / MD-Staff | ASM / MD-Staff |
Multifacility Must-Haves
Calling all multifacility organizations! Drop by this session and make sure you aren’t missing out on a feature or workflow to create efficiency and foster collaboration within your organization. Learn ways to reduce the burden on providers, speak the same data language, and showcase your wins to leadership.
Topics: Market Workflows, Market Aiva Cycles, Market Privileges, Data Control and Standards, Productivity Metrics
Presenters
| Matthew Clupper | Michael Garcia, PMP | Keith Gibson, CSM |
| Implementation Manager | Director, Implementations | Implementation Manager |
| ASM / MD-Staff | ASM / MD-Staff | ASM / MD-Staff |
Concurrent Sessions - Choose One Below
10:55 AM – 11:45 AM
Data Overload: What Can I Do With All This Data?
The need for a source of truth for provider data within hospitals, health systems, and health plans has never been greater. Learn ways in which MD-Staff can meet the needs of your organization in sharing and accessing key provider data.
Topics: API, Data Warehouse, MFN, Change Audit, Purge Records, MD-Query Logs
Presenters
| Kyle Gettemeier | Kaleb Palmer | Travis Trainer |
| Implementation Manager | Implementation Manager | Customer Success Manager |
| ASM / MD-Staff | ASM / MD-Staff | ASM / MD-Staff |
Best Practices for Managing Expiring Credentials
Are you spending too much time tracking expiration dates for your providers? Or worse, are you missing critical alerts? This session will teach you best practice steps to ensure you are taking advantage of automation to help manage expirables.
Topics: Alarms, Applying Web scrape Results, Needs Review Flags, Aiva IQ, Scheduled Tasks, Scheduled Messages, Pronto Update
Presenters
| Whitney Votaw (Butts) | Damon Peters | Jean Polanco |
| Director, Customer Support | Customer Success Specialist | Training Specialist |
| ASM / MD-Staff | ASM / MD-Staff | ASM / MD-Staff |
Simplify Your Application Process
No more delays in receiving completed applications!
Improve the first step of your credentialing process by creating a more efficient application process. Adopt setup and workflow options that are guaranteed to please!
Topics: MD-App Templates, MD-App Payments, Scheduled Messages for Applicants, Document Mapping, MD-App Screening and Import
Presenters
| David Calvi | Tyler Giovannetti | Bobby Lawson |
| Customer Success Manager | Implementation Manager | Customer Support Manager |
| ASM / MD-Staff | ASM / MD-Staff | ASM / MD-Staff |
11:45 AM – 1:00 PM
Lunch Hosted by MD-Staff
1:00 PM – 2:00 PM
The Power of Communication
Our communication holds so much power that it can create war or peace, friendships or enemies, failure or success. However, we most often are unaware of how we are communicating. Professional and personal success depends not only on your knowledge and technical skills, it depends on how well you communicate with others. As part of your professional and personal development, explore ways to improve your communication in the workplace and every place. CE Credits
Presenter
John Pastrano, CPCS, CPMSM, BBA
2:00 PM – 2:45 PM
Closing Session
Let’s end the conference with some FUN! Join us for games and prizes in our closing session.
Presenters
| David Calvi | Jean Polanco | |
| Customer Success Manager | Training Specialist | |
| ASM / MD-Staff | ASM / MD-Staff |
MD-Staff
MD-Stat
E-Priv
MD-App
MD-Query
Virtual Committee
Managed Care/Enrollment
MSP-Job Board